Addition of customer support
I don't know if ever anyone has thought about it but I think if you have a service then some kind of customer support to exist would be logical.
I am premium user and since my Bank changed the IT system I can't reconnect. I would need some support but there is no any way to ask anyone to help me with this! (Or it is hidden somwhere which is not really visible). I can read useless FAQ which doesn't solve anything in this case. I think this is the end of my Premium menbership.