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BUG: My synchronization is not working? How can i fix it?

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Anonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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  • Anonymous commented  ·   ·  Flag as inappropriate

    Hi Guys, I am unable to restore from backup. Followed your instructions, I get the dailog box for sd-restore which I do, and nothing else happens, no-data!

    Any chance of direction? I have a whole year's worth of data as backup which I can't access.

    Cheers!

  • AdminAdmin (Reply from BudgetBakers team, WalletApp.net) commented  ·   ·  Flag as inappropriate

    Do you have version of Wallet 2.3.3 or newer from Google Play?

    1. Fix of synchronization (reset sync vector):

    - Go to Settings-> About.
    - Click 3x on the bottom of white space below text. Dialog should appear.
    - Click on button to reset sync time.
    - Go back to the dashboard and synchronize at least 2 times.

    2. If you have all your data correctly synchronized on your web account then:

    - You need Wallet 2.3.3 or newer (important)
    - Close Wallet app with BACK button.
    - New backup file is created on SD card in Wallet folder. (check it first).
    - Uninstall application.
    - Install it again from Google Play.
    - Login with your account.
    - Wait until all data are downloaded from web acount.

    3. If you have no web account or your data are not in a good shape on the web account then you should restore SD card backup:

    - You need Wallet 2.3.3 or newer (important)
    - Close Wallet app with BACK button.
    - New backup file is created on SD card in Wallet folder. (check it first).
    - Go to Settings-> About. Click 3x on the bottom of white space below text. Dialog should appear. Click on button to SD restore.
    - Select your last backup file and restore.
    - Synchronize mobile app.
    - Check data on the web accout.

    Place where you should click on the screen:
    

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